How do automated email follow-ups work?
Connect Gmail in Business Settings, create a follow-up with the customer's email address, and choose its date and time. Ace can send the email automatically when that follow-up becomes due.
Ace FollowUps Help Center
How can we help?
Quick answers for follow-ups, receipts, customer history, Gmail setup, and account help.
Common questions
Does Ace automate email follow-ups?
Yes. Ace FollowUps Pro currently automates email follow-ups through your connected Gmail account. Automated SMS follow-ups are planned for Pro Plus.
Can I create receipts without creating a follow-up?
Yes. Receipts and follow-ups are separate records. After creating a receipt, you can choose Add Follow-Up only when you actually want one.
Where can I see a customer's history?
Open Customers and choose View History. You can see that customer's receipts and follow-ups together in one timeline.
What if a customer unsubscribes from email follow-ups?
Ace treats commercial follow-up suppression separately from transactional receipts. An unsubscribed customer can still receive a receipt, while commercial follow-up email is blocked.